FAQ

FAQ Help Center

popular questions

We understand that customers may have questions before making a purchase. To provide greater clarity and ease of access, we have compiled a list of some of our most popular questions.

Yes, all of our products are cruelty-free and are not tested on animals. We believe in using ethical and sustainable testing methods that prioritize the safety and well-being of all living beings.

We offer a range of shipping and delivery options to meet your needs. Our shipping policies vary by location and product, so please refer to our website for more information.

Yes, we offer bulk purchasing options for many of our products. Please contact our customer support team for more information.

Yes, we conduct rigorous testing on all of our hygiene products to ensure their effectiveness in cleaning and protecting against germs and bacteria.

We strive to use ingredients that are safe and effective in our hygiene products, and we do not use parabens or sulfates in our formulations. We disclose all ingredients on our product labels and encourage customers to read the labels carefully before use.

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We accept a variety of payment methods, including major credit and debit cards such as Visa, Mastercard, and Maestro. We also accept payment through popular digital wallets like PayPal.

You can track the status of your order by logging into your account on our website and viewing the order history. You’ll also receive email updates with tracking information as your order is processed and shipped.

The expected delivery time varies depending on the shipping method selected and the destination. You can view estimated delivery times during the checkout process and track the status of your order using the provided tracking information.

To cancel or change your order, simply log in to your account and go to the “My Orders” section. Find the order you wish to cancel or change and click on the “Cancel” or “Change” button. You’ll be asked to provide a reason for your cancellation or change. Please note that orders that have already been processed and shipped may not be able to be changed or cancelled. If you need assistance with cancelling or changing your order, please contact our customer support team for further assistance.

Our return/refund policy varies depending on the product and the reason for return. Generally, we offer a 30-day return policy for unused and undamaged products. Please review our full return policy for more information.

We do not currently offer the option to pick up orders at physical store locations. All orders are shipped directly to the provided shipping address.

Yes, in most cases we offer returns and exchanges for items that don’t fit or aren’t what you expected. Please review our full return policy for more information on the requirements for returning or exchanging a product.

You can contact our customer support team by email or phone. Contact information can be found on our website’s “Contact Us” page.